- Group Facilities Manager, Marston's Inns & Taverns
Operating 1,700 pubs across Britain, Marston’s is one of the UK’s biggest pub companies and currently the country’s largest builder of new pubs. The compliance responsibilities for each area of the businesses vary enormously across each division making the management of this area both complex and confusing. There are also considerable legal, reputational, and financial implications if an error is made. The complexity of the task soon became apparent, with over 20,000 annual inspections/surveys, over 1,800 individual and pub users requiring access. It was also a necessity that a central repository was provided with tailored access for 20 distinct areas of PPM, H&S and Compliance.
In order to resolve the identified requirements, Marston’s selected to partner with C365Cloud. Given the volume of touch points associated with PPM and Compliance Management on large estates such as Marston’s scalability and ease of use are primary concerns.
When reviewing the success of this implementation it was absolutely clear that there have been many benefits, not only to Marston’s, but also to their service providers and customers. The system has reduced Marston’s operation costs, less phone calls, less emails, and less duplications, which has also reduced the environmental impact, allowing them to become more paperless. C365Cloud also managed to streamline Marston’s supply chain, meaning reductions in supply chain costs, with no duplicate inspections and related works.
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